Support and other resources
Accessing HPE Support
- For assistance, contact HPE .
- Documentation and support services is available from the HPE Support Center .
Information to collect
Prior to ask for assistance, collect the following information
- Technical support registration number (if applicable)
- Product name, model or version, and serial number
- Operating system name and version
- Firmware version
- Error messages
- Product-specific reports and logs
- Add-on products or components
- Third-party products or components
Accessing updates
- Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method.
-
To download product updates, refer to the following links:
- HPE Support Center Get connected with updates from HPE
- HPE Software center
- You can view and update your entitlements and link your contracts and warranties with your profile from the HPE Support Center .
Websites and documents
Tutorial Videos
- Creating iLOrest extensions
- An Introduction to iLOrest, the HPE RESTful Interface Tool
- Benefits of RESTful Interface Tool vs. CONREP
Websites
| Website | Link |
|---|---|
| Hewlett Packard Enterprise Support Center | www.hpe.com/support/hpesc |
| Contact Hewlett Packard Enterprise Worldwide | www.hpe.com/assistance |
| Subscription Service/Support Alerts | www.hpe.com/support/e-updates |
| Software Depot | www.hpe.com/support/softwaredepot |
| Customer Self Repair | www.hpe.com/support/selfrepair |
| Insight Remote Support | www.hpe.com/info/insightremotesupport/docs |
| Serviceguard Solutions for HP-UX | www.hpe.com/info/hpux-serviceguard-docs |
| Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix | www.hpe.com/storage/spock |
| Storage white papers and analyst reports | www.hpe.com/storage/whitepapers |
| iLO RESTful API | www.hpe.com/info/restfulapi |
| HPE ProLiant Gen9 Server Management | www.hpe.com/servers/proliantgen9/docs |
| HPE Intelligent Provisioning | www.hpe.com/info/intelligentprovisioning/docs |
| UEFI System Utilities | www.hpe.com/info/ProLiantUEFI/docs |
| SUM | www.hpe.com/info/hpsum |
| Service Pack for ProLiant (SPP) | www.hpe.com/servers/spp |
| HPE iLO 4 | www.hpe.com/info/ilo/docs |
| HPE iLO University videos | www.hpe.com/info/ilo/videos |
| HPE Systems Insight Manager | www.hpe.com/info/hpsim |
| U.S. Authorized Resellers | www.hpe.com/support/service_locator |
Documents
- Transition to the RESTful Interface Tool (iLOeest)
- HPE iLO 4 Scripting and Command Line Guide
- HPE iLO 4 Release Notes
- HPE ROM-Based Setup Utility User Guide
- HPE UEFI System Utilities User Guide
- HPE Intelligent Provisioning User Guide for HPE ProLiant Gen9 Servers
- Scripting Toolkit for Linux User Guide
- Scripting Toolkit for Windows User Guide
- Smart Update Manager User Guide
- Service Pack for ProLiant User Guide
- HPE iLO Federation User Guide
Remote Support
Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.
For more information and device support details, connect to the Insight Remote Support website.
Documentation feedback
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to docsfeedback@hpe.com. When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.